Growth factor
In 2002 IML was looking to grow its funds under management and staff numbers. However the previous IT service arrangement relied on a single technician. When he was away, IT issues led to disruptions and a risk to the business.
Technology
The Microsoft and HP hardware platforms were retained but upgraded, with an appropriate level of warranty and backup. Later on as the business grew additional servers were introduced, and more recently the use of virtualisation, VOIP telephony, and online disaster recovery facilities.
Quality
A key feature of Tango Technology’s service from the start was fast response to issues and proactive maintenance to minimise the frequency of those issues.
As always, close collaboration with the business and regular feedback has been crucial to the success of the relationship.
Result
IML has grown its business and staff numbers, moved offices twice, and integrated with another funds management business with no disruption to its day-to-day operations.