What to consider when choosing a Managed Service Provider

Posted on: February 13th, 2020

Many companies are looking to outsource their IT to external organisations called Managed Service Providers (MSPs). MSPs will look after the setup and ongoing management of your IT systems. However, many businesses do not know where to start when looking for a provider. Here are a few important factors to consider when choosing a Managed Service Provider.

Regular backups

It would be best to look for a MSP that creates regular backups and has data recovery procedures in place. You want automatic and consistent updates to keep your data safe. Find out where your data will be backed up and the security measures in place.

On-site support and maintenance

Look for a provider that offers on-site support and maintenance when required. Many businesses find that they do not need on-site support regularly, but it is always helpful if a situation arises.

Fast response times

Most businesses now depend on technology, meaning you depend on your MSP. Make sure you ask potential providers about response times and support availability. Another thing to consider is whether support is handled in-house or outsourced to another company as this can have a significant impact on response times.

A proactive approach

The key to running a business efficiently is proactivity. You want the same from your IT provider. Look for a provider that is proactive and flexible. Instead of just fixing issues when they arise, they should be identifying potential problems before they escalate further. This will help your business run smoothly and avoid impacting your productivity.

A Managed Service Provider will help you focus on your core business. Outsourcing your IT helps to reduce costs, but you need to make sure that you choose the best provider for your business. Find out how we can help with outsourced IT.

Back to all blog posts